The Intake Process
This video shows what you can expect when you contact us for information, advice, or legal assistance with a problem relating to your disability:
When you call the DRC-NH, you will first speak to our receptionist. He or she will determine whether your issue is a matter for intake (review by one of our attorneys), or whether it is more appropriate to refer you to another organization for assistance. If you need to speak to a member of our legal intake team, the receptionist will get your contact information and ask you to briefly describe the problem you are having. You will then schedule a telephone appointment with one of our attorneys free of charge – this is your intake appointment.
Intake appointment and brief services
When you have your intake appointment, the intake attorney may be able to answer your questions immediately. He or she will ask you for information about your legal problem. You may be asked to send records or other information to our office if they are necessary to fully understand your problem. The intake attorney may refer you to other services or resources you may find helpful. There is no charge for brief services or information and referral services.
Our intake team meets each week to discuss all intake calls. Your case may be assigned to one of the intake staff for follow-up. You will receive a letter letting you know who will be contacting you. That attorney will contact you within one week to discuss your problem, obtain more information from you, and provide you with information and advice. This follow-up is not meant to be legal representation. It only means we will look into the matter to see if we can assist you. Sometimes, with your permission, we will be able to help you with your problem by providing short-term or brief assistance, free of charge.
If we agree to provide longer-term legal representation, you will be asked to sign a Retainer and Fee Agreement that will explain the scope of the DRC-NH’s representation and any fee for services. Again, there is no charge for brief services or information and referral services. However, if we provide more in-depth advocacy or legal representation, there may be a fee for our services. Please see our Fee Policy for more information on our sliding fee scale.
Most calls are for information, advice, or brief assistance. Some matters are too complicated and involved to resolve in this manner. If you want legal representation in such cases, the intake team will assess your case based on the seriousness of the matter, whether it is directly related to your disability, the DRC’s priorities, and the merits of your case. Given our limited resources, our legal staff cannot take all cases. If we are unable to assist you, we will attempt to refer you to other sources of legal representation.
In accepting cases for limited or full representation, DRC-NH will consider the following:
- Does the individual meet eligibility criteria?
- Does the case have legal merit?
- Do we have the capacity, funding and expertise to provide quality representation?
- Does the case fit within our priorities?
- What is the likelihood that our advocacy would make a positive difference to people with disabilities?
- Would our advocacy result in services being provided in a more integrated setting?
Are you currently incarcerated?
If you are currently incarcerated, you are welcome to call us collect to schedule an intake with one of our attorneys or you can write to us at:
Disability Rights Center -NH
64 North Main Street,
Suite 2, 3rd Floor,
Concord, NH 03301-4913