James, who uses a power wheelchair, must cross railroad tracks to get to his local stores, restaurants, and bank. That became nearly impossible when the tracks fell into such disrepair, they became elevated above street level.
The railroad company told James it would fix the problem but never did. James tried to work around the obstacle by going as fast as he could and hoping he didn’t tip over or get stuck. “I never knew if I was going to get back home,” he said.
One day he nearly didn’t.
James was trying to make his way around a hole when the wheels of his chair became stuck. He had to call the fire department for help. The condition of the tracks became so dangerous, James was unable to leave his home independently and was essentially cut off from his community.
James called us and one of our attorneys wrote a demand letter to the railroad company. As a result of that advocacy, the railroad company promptly fixed the tracks and James is once again able to safely and independently go to and from town. “They really helped me,” James said of DRC-NH. “Nothing happened until they got involved.”